Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device.
Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
{"xsrfToken":"aa0af5b1b16caa97885e05c5aac17eca9fe82621_lout","branding":{"id":"4","key":"er","name":"Efento technical support","portalBaseUrl":"/servicedesk/customer/portal/4"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/8443a787-6993-447b-8f55-b7faf811d735/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyODRjZGU0NC0xMjgwLTRjZTktYmEwMy03YzY2MDUzNTAwZjIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjg0NDNhNzg3LTY5OTMtNDQ3Yi04ZjU1LWI3ZmFmODExZDczNSI6WyJyZWFkIl19LCJleHAiOjE3NzYzMTUxODAsIm5iZiI6MTc3NjMxNDU4MH0.vVvrzmHL6jWOgJIkta7DOnqLqZN-3eGSG6rzCkU_z4s&client=284cde44-1280-4ce9-ba03-7c66053500f2&mode=fit","logoId":"8443a787-6993-447b-8f55-b7faf811d735","isLogoAvailable":true,"helpCenterTitle":"Welcome to Efento Help Center","sharedPortalName":"Efento Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"pl-PL":{"helpCenterTitle":"Witamy w Centrum pomocy Efento","sharedPortalName":"Centrum pomocy Efento","localeDisplayName":"Polish (Poland)"},"en-US":{"helpCenterTitle":"Welcome to Efento Help Center","sharedPortalName":"Efento Help Center","localeDisplayName":"English (United States)"},"en-GB":{"localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-GB","portalThemeColor":"#c90b7e","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"4","key":"er","projectId":10301,"serviceDeskId":4,"name":"Efento technical support","description":"<p>Welcome to Efento service desk! Use the options below to ask a technical support question or report an issue with Efento Product to start the warranty procedure</p>","portalBaseUrl":"/servicedesk/customer/portal/4","reqTypes":[{"id":"41","name":"Ask a question","descriptionHtml":"","callToAction":"Ask a question","introHtml":"<p>Ask a technical support question about Efento hardware and software products</p>","icon":10600,"iconUrl":"https://efento.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10600","groups":[8],"key":""},{"id":"40","name":"Report a problem","descriptionHtml":"","callToAction":"Report a problem","introHtml":"<p>Report a problem with Efento product. This is the first step in the warranty process</p>","icon":10606,"iconUrl":"https://efento.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10606","groups":[8],"key":""},{"id":"35","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10626,"iconUrl":"https://efento.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10626","groups":[],"key":""}],"reqGroups":[{"id":8,"name":"General"}],"orderMapping":{"8":[41,40]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":4,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"ER","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United Kingdom)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyODRjZGU0NC0xMjgwLTRjZTktYmEwMy03YzY2MDUzNTAwZjIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtdXNlci1jb2xsZWN0aW9uLTU5OTQwNjM4OCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NzYzMTU3ODAsIm5iZiI6MTc3NjMxNDU4MCwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.CqAD142GOktSj8bONSO5BlDtyM7t9GZPD8JkByYr66s","targetCollection":"upload-user-collection-599406388","endpointUrl":"https://api.media.atlassian.com","clientId":"284cde44-1280-4ce9-ba03-7c66053500f2","tokenDurationInMins":20}},"reqCreate":{"id":40,"projectId":10301,"issueType":{"id":"10408","name":"RMA"},"form":{"name":"Report a problem","descriptionHtml":"","callToAction":"Report a problem","intro":"<p>Report a problem with Efento product. This is the first step in the warranty process\t</p>","instructions":"","icon":10606,"iconUrl":"https://efento.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10606","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10529","fieldConfigId":"10732","label":"Product type","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10401","label":"Sensor","selected":false,"children":[]},{"value":"10402","label":"Mobile phone","selected":false,"children":[]},{"value":"10403","label":"Gateway","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":false,"presetValues":["RMA request"]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10140","fieldConfigId":"10239","label":"Device serial number","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10533","fieldConfigId":"10736","label":"Company","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10207","fieldConfigId":"10307","label":"Contact person","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10208","fieldConfigId":"10308","label":"Phone number","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textarea","fieldId":"customfield_10530","fieldConfigId":"10733","label":"Address","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"jira-text-renderer"}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/4/create/40","requestValidateBaseUrl":"/servicedesk/customer/portal/4/validate/40","calendarParams":{"firstDay":1,"date":"2026-04-16T06:43:00+0200","useISO8601WeekNumbers":true,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyODRjZGU0NC0xMjgwLTRjZTktYmEwMy03YzY2MDUzNTAwZjIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtdXNlci1jb2xsZWN0aW9uLTU5OTQwNjM4OCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NzYzMTU3ODAsIm5iZiI6MTc3NjMxNDU4MCwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.CqAD142GOktSj8bONSO5BlDtyM7t9GZPD8JkByYr66s","targetCollection":"upload-user-collection-599406388","endpointUrl":"https://api.media.atlassian.com","clientId":"284cde44-1280-4ce9-ba03-7c66053500f2","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}